MultiFLEX Terms and conditions

▪ MultiFLEX can only be used with changeable flight tickets. If changes are not permitted to your flight ticket, the MultiFLEX pass cannot be used. Please check the fare rules of your ticket(s) to confirm. Still unsure? Speak to one our Travel Experts for clarification on whether the MultiFLEX pass is permitted in conjunction with your ticket.

▪ MultiFLEX can only be purchased before departure. with the exception of bookings made within Australia which must be purchased at the same time as you make the flight booking.

▪ MultiFLEX can only be used once you’ve started your trip– if you need to make any changes pre-departure, ask your travel expert to guide you through options and change fees. Customers booking within Australia can make changes pre-departure as long as the MultiFLEX pass is added at time of booking the flight.

▪ Your MultiFLEX pass will entitle you to a specified number of date changes after you have left  your country of origin via our dedicated Global Travel Help Team.

▪ With MultiFLEX ALL change fees will be waived, however any additional costs in fare or taxes incurred as a result of availability will be chargeable.

▪ Your MultiFLEX pass is non-refundable.

▪ Date changes using the MultiFLEX Pass can ONLY be redeemed by emailing our Global Travel Help Team. Contacting us through any other channel will incur standard fees.

▪ MultiFLEX date changes can only be redeemed against flights for the named passengers' current flight booking and are not transferable. A new trip requires a new MultiFLEX pass. All date changes are subject to availability and ticket conditions. e.g. Maximum stay.

▪ If re-routing your ticket is permitted by the airline, the MultiFLEX pass enables you to waive STA Travel change fees, however you will be responsible for the Airline’s re-routing fee, which is separate from date change costs.

▪ All changes must be made before the originally booked date of travel. If you miss your flight, it may not be possible to rebook using your current ticket even if you have purchased a MultiFLEX pass. No shows may also have an effect on remaining segments of your tickets, possibly resulting in a new purchase being required.

▪ As such, please try and make all changes as far in advance as of your original/proposed travel date (whichever is sooner) as possible to ensure good availability. If you change your ticket to another travel season, or at the last minute then any additional fare and taxes are still payable when you change.

▪ Date changes within 48 hours of travel will only be considered due to an emergency (e.g. sickness or personal incident).

▪ MultiFLEX pass does not change the terms and conditions of your fare as explained to you at the time of sale. Please contact your Travel Expert for more information about this, e.g. the maximum length of stay on your ticket.

▪ The MultiFLEX pass is only valid in conjunction with Economy class tickets.

*Please note that the MultiFLEX pass is not currently available to purchase in South Africa and Singapore.