At this time, our teams around the world are very busy continuing to support a huge volume of customers seeking assistance with their bookings, and we appreciate your patience during this time.

For our latest policy information please select from the below list, the country that you booked your travel through:

United Kingdom

Australia

New Zealand

Unites States

Singapore

South Africa 

Thailand

 

In the event you need help during this lockdown period, please see the below information on how to find a consulate or embassy

There will be consulate or embassy for your country of citizenship in most countries globally. If, for example, you are from Australia and you are currently in Thailand, then use any search engine to search ‘Australian consulate in Thailand’ or ‘Australian embassy in Thailand’. There may be a central list of all of your country’s embassies and consulates globally – the government travel advice websites below would be a good starting point for finding this.

List of government advice sites 

UK: https://www.gov.uk/foreign-travel-advice

USA: http://travel.state.gov

AU: http://www.smartraveller.gov.au

NZ: https://www.safetravel.govt.nz/

ZA: http://www.dfa.gov.za/consular/travel_advice.htm

DE: http://www.auswaertiges-amt.de/sid_AF0AF51E09090C47CEFBCF92737C4D64/DE/Aussenpolitik/Laender/Laender_Uebersicht_node.html

AT: http://www.bmeia.gv.at/reise-aufenthalt/reiseinformation/laender/

CH: https://www.eda.admin.ch/eda/de/home/vertretungen-und-reisehinweise.html 

FR: http://www.diplomatie.gouv.fr/fr/