STA Travel Cares

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I haven't started travelling- can I use my MultiFLEX pass?

MultiFLEX can only be used once you’ve started your journey – if you need to make any changes pre-departure, ask your Travel Expert to guide you through options and change fees. Customers booking within Australia can make changes pre-departure as long as the MultiFLEX pass is added at time of booking the flight.

*Please note that the MultiFLEX pass is not currently available to purchase in South Africa and Singapore.

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