STA Travel Cares

How can we help?

In need of Emergency Assistance?

Need help now?

Our STA Travel Cares team are available 24 hours a day, 7 days a week to assist with any emergency situations that may arise on your travels.

Whether you are unable to continue your journey due to an accident, incident or lack of documentation, need to travel in the next 48 hours, or report something straight away, you can speak to our STA Travel Cares team on:

Emergency Travel Help 

(+44) 151 559 3930

Please note this line is for travel assistance within the next 72 hours only as the line needs to be kept as free as possible for those real emergencies. Please have your booking reference handy for us when calling. This can be found in the big orange box at the top of your itinerary. Calls are charged at local international rate. 

For any non urgent date change requests outside 72 hours, whilst travelling, please contact our Global Travel Help Team by completing the online request form.


Have More Questions? Contact Us


< Previous Question Next Question >