STA Travel Cares

How can we help?

How do I submit a complaint?

We are extremely sorry to learn of your unhappiness with aspects of the service you have received and are grateful for to you for allowing us this opportunity to comment.

For us to reply fully to the concerns raised in your correspondence we will need to carry out a full internal investigation and will reply to you within 28 days once we have obtained all the necessary information.

For any hotel, tour, airline or supplier based complaints, please provide any receipts you have for additional costs you incurred or indeed any photos supporting your documents. Please note if you do not provide such evidence it may be more difficult or take longer for us to come to a suitable resolution for you.

Please visit one of the below webpages to submit your feedback:

For bookings made in Australia please click here 

For bookings made in United Kingdom please click here 

For bookings made in United States please click here


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