STA Travel Cares

How can we help?

Help! I’ve missed my flight!

Please call us as soon as possible on +44 151 559 3930 if you miss a flight for any reason.

Non-urgent calls not travelling within 72 hours will be asked to complete the online Global Travel Help form as the line need to be kept as free as possible for those real emergencies.

Our Global Travel Help team will assist you with re-booking if the rules of your specific ticket allow us to. Please be advised that there may be airline fees, increased fare/taxes and STA fees to pay. No shows may also have an effect on remaining segments of your tickets, possibly resulting in a brand-new purchase being required.

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