No - due to the nature of your issue we will need to speak to you in real time.
For emergencies related to travel within the next 72 hours please call us our 24/7 Incident Support Desk line on +44 151 559 3930.
Alternatively, you may want to speak to us via Live Chat. When we are available (i.e not chatting to other customers) you will see a purple "Live Chat" button at the bottom of your screen. If we are not showing as available, please CALL US.
Please have your STA Travel booking reference handy when contacting us. You can find this in the big orange box at the top of your itinerary.