STA Travel Cares

General Queries

• How do I book an appointment with a Travel Expert?
• Can I travel if I am pregnant?
• Does a ‘BlueTicket’ include baggage?
• What is a "Round the World" ticket?
• Do I need my passport details to make a booking?
• Does my flight include baggage and meals?

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Amendments and MultiFLEX

• How many times can I change my flights?
• Can I change my flights for free?
• What are my fare rules?
• Help! I’ve missed my flight!
• Can I extend the validity of my ticket?
• I have a 'BlueTicket'- Why can't I change my flight?

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Online Bookings

• Is a child and/or infant classified as a student?
• I think I have been charged twice online
• How do I know if my online booking has been successful?
• Why is the website showing me unavailable flights?
• What if I can't find the flight dates I require on your website?
• How do I know the Terms and Conditions of your website air fares?

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Flights

• Do you sell open return tickets?
• Can I book low-cost carrier flights? e.g. easyJet, Air Asia etc.
• How can I book wheelchair assistance?
• What is my flight record locator?
• Why are my flights are showing as unconfirmed?
• My flight is delayed! What shall I do?

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ISIC Cards

• Am I eligible for a teacher fare?
• How long will it take for my ISIC card to arrive?
• Am I eligible for an ITIC (Teacher) Card?
• Am I eligible for an ISIC card?
• What are the benefits of an ISIC Card?
• I want to cancel my ISIC Card

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MySTA Online Account

• How do I sign up to the MySTA account?
• How can I view my booking on the 'MySTA' app?
• I've created a MySTA account, why can't I add my booking?
• How can I find contact details on the MySTA account?
• Why does the MySTA account baggage allowance say 'refer to airline'?
• Why do my flights say 'confirming' on the MySTA account?

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Tours

• Can you tell me who is on my tour?
• Is there a certain level of fitness required for tours?
• What should I pack in my bag?
• Are flights included in the tour price?
• What type/size of bag should I take on my tour?
• What is the G Adventures "Good to Go"?

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How to videos...

• Who are STA Travel Cares? (video)
• How do I select a seat? (video)
• How can I manage cash abroad? (video)
• Will there be entertainment on my flight? (video)
• STA Travel Guide to Insurance (video)
• STA Travel Guide to Visas (video)

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