Frequently Asked Questions
- Can I use flight comparison sites e.g. Skyscanner or the STA Travel website to work out the fare/tax difference myself?
- How many times can I change my flights?
- Can I change my flights for free?
- What are my fare rules?
- Help! I’ve missed my flight!
- Can I extend the validity of my ticket?
- I’ve just booked a flight online – can I cancel it? (for bookings made in USA ONLY)
- I’ve just booked a flight online – can I cancel it? (for all bookings made OUTSIDE OF USA)
- Is a child and/or infant classified as a student?
- I think I have been charged twice online
- How do I know if my online booking has been successful?
- Why is the website showing me unavailable flights?
- How do I sign up for an STA Travel Account?
- How can I view my booking in the STA Travel Account?
- I've created an STA Travel Account, why can't I add my booking?
- How can I find contact details in the STA Travel Account?
- Why does the STA Travel Account baggage allowance say 'refer to airline'?
- Why do my flights say 'confirming' in the STA Travel Account?