STA Travel Cares

General Queries

• What are my Terms and Conditions?
• When is my deposit due?
• How can I download details of the money I have spent on my cashcard?
• I would like to know more about..........?
• What size bag does my airline allow?
• Should I go travelling alone?

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Brexit (UK customers only)

• Will trains from the UK to the EU still operate?
• Will coaches still operate?
• Will ferries and cruise ships still sail?
• Will flight still operate?
• Data Roaming
• Taking pets abroad

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Amendments and MultiFLEX

• Can I use flight comparison sites e.g. Skyscanner or the STA Travel website to work out the fare/tax difference myself?
• How many times can I change my flights?
• Can I change my flights for free?
• What are my fare rules?
• Help! I’ve missed my flight!
• Can I extend the validity of my ticket?

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Online Bookings

• Why can’t I book flights for the same day on your website?
• Why do you not need my passport number when booking flights online?
• Is a child and/or infant classified as a student?
• I think I have been charged twice online
• How do I know if my online booking has been successful?
• Why is the website showing me unavailable flights?

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Flights

• Can children travel alone?
• Where does it show what airline I am flying with?
• How much does my airline charge for extra baggage?
• What does ‘0PC’ mean on my ticket?
• Do you sell open return tickets?
• Can I book low-cost carrier flights? e.g. easyJet, Air Asia etc.

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ISIC Cards

• Can I get a second ISIC/ITIC/IYIC card?
• Am I eligible for a teacher fare?
• How long will it take for my ISIC card to arrive?
• Am I eligible for an ITIC (Teacher) Card?
• Am I eligible for an ISIC card?
• What are the benefits of an ISIC Card?

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STA Travel Account

• How do I sign up for an STA Travel Account?
• How can I view my booking in the STA Travel Account?
• I've created an STA Travel Account, why can't I add my booking?
• How can I find contact details in the STA Travel Account?
• Why does the STA Travel Account baggage allowance say 'refer to airline'?
• Why do my flights say 'confirming' in the STA Travel Account?

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Tours

• G Adventures – how do I find my group?
• G Adventures - I haven’t received my Good to Go link. Where can I get it?
• Can you tell me who is on my tour?
• Is there a certain level of fitness required for tours?
• What should I pack in my bag?
• Are flights included in the tour price?

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Rail

• My train is delayed - what do I do?
• How do I book my seats for my journeys with my Interrail pass?
• Do I have a 1st or 2nd class Interrail pass?
• What is the validity of my Interrail pass?
• What is included in my Interrail pass?
• What is a Japan Rail Pass?

Car Hire

• What is the minimum age to hire a car in…?
• Where do I get my car hire voucher from?
• AFFORDABLE CAR HIRE UK LTD - What collection desk do I need to go to?

How to videos...

• MultiFLEX Explained (video)
• STA Travel Guide to Visas (video)
• Who are STA Travel Cares? (video)
• STA Travel Guide to Insurance (video)
• How do I select a seat? (video)
• How to use your CashFLEX Card- UK Customers only (video)

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